Terms of service

Welcome to MOOLVICK.

These Terms of Service govern your use of the MOOLVICK website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms along with our Privacy Policy, Shipping & Delivery Policy, Exchange Policy, Return & Refund Policy and Cancellation Policy.

1. ABOUT MOOLVICK

MOOLVICK is an online women's fashion brand offering apparel and fashion products through its website at:

https://moolvick.in

For customer support:
info@moolvick.in

2. ELIGIBILITY

By using this website or placing an order, you confirm that the information provided by you is accurate and complete and that you have the legal capacity to enter into a purchase transaction.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other product information displayed on the website are accurate.

However, slight variations in colour, appearance or texture may occur because of photography, lighting conditions, screen settings and manufacturing processes.

Product availability is subject to stock availability.

4. PRICING

All prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to maintain accurate pricing and product information. In the event of an obvious pricing, inventory or listing error, MOOLVICK may contact the customer regarding the order or cancel the affected order.

5. ORDERS

Placing an order constitutes an offer to purchase the selected products.

An order may be accepted, rejected or cancelled by MOOLVICK depending on product availability, payment verification, serviceability, suspected fraudulent activity, pricing/listing errors or other operational reasons.

If a prepaid order is cancelled by MOOLVICK, the eligible amount paid will be refunded through the applicable refund process.

6. CUSTOMER INFORMATION

Customers are responsible for providing accurate:

• Name
• Mobile number
• Email address
• Shipping address
• PIN code
• Other information required to process the order

MOOLVICK will not be responsible for delays or failed delivery caused by incorrect or incomplete customer information.

7. PAYMENT

Payments are processed through authorised payment providers and the payment methods displayed at checkout.

Available payment methods may include UPI, credit cards, debit cards, net banking and other payment methods supported at checkout.

Payment confirmation is subject to successful authorisation by the applicable payment provider.

8. CASH ON DELIVERY

Cash on Delivery may be available for eligible locations and orders.

MOOLVICK may restrict or disable COD availability based on location, order characteristics, previous order history, serviceability or other risk-control considerations.

9. CANCELLATION

Customers may request cancellation within 24 hours of placing an order, provided the order has not already been shipped or processed for dispatch.

Please refer to our Cancellation Policy for complete details.

10. RETURNS, REFUNDS AND EXCHANGES

MOOLVICK follows its published Return & Refund and Exchange Policies.

Standard customer returns are subject to the applicable policy. Eligible exchanges, damaged/defective product claims, refunds and store credits will be handled according to the applicable policy and verification process.

Customers are responsible for reviewing the applicable policy before placing an order.

11. SHIPPING & DELIVERY

Orders are shipped to serviceable locations using logistics and courier partners.

Delivery timelines shown on the website are estimates and may vary depending on destination, courier serviceability, operational conditions, weather, public holidays and other circumstances beyond MOOLVICK's reasonable control.

Please refer to our Shipping & Delivery Policy for more information.

12. CUSTOMER RESPONSIBILITIES

Customers must not:

• Use the website for unlawful purposes.
• Provide false or misleading information.
• Attempt fraudulent transactions.
• Attempt unauthorised access to the website or its systems.
• Interfere with website security or functionality.
• Copy or misuse MOOLVICK's content, images, branding or intellectual property.

13. INTELLECTUAL PROPERTY

All MOOLVICK branding, logos, product photographs, graphics, text, website content, designs and other original materials displayed on the website are owned by or used lawfully by MOOLVICK and may be protected by applicable intellectual property laws.

Unauthorised reproduction, copying, distribution or commercial use is prohibited.

14. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including payment providers, logistics providers, analytics services, marketing tools and other service providers.

The use of third-party services may be subject to their respective terms and policies.

15. WEBSITE AVAILABILITY

We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee uninterrupted, error-free or continuous availability of the website.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.

16. FRAUD AND ORDER VERIFICATION

MOOLVICK may verify orders, payment details, contact information or delivery details where reasonably required for fraud prevention, payment verification or order processing.

Orders identified as potentially fraudulent or otherwise requiring verification may be delayed, placed on hold or cancelled.

17. USER CONTENT

Where the website permits customers to submit reviews, photographs, videos, feedback or other content, customers are responsible for ensuring that such content is lawful and does not infringe the rights of others.

MOOLVICK may moderate or remove content that is unlawful, misleading, abusive, inappropriate or otherwise violates our policies.

18. LIMITATION

To the extent permitted by applicable law, MOOLVICK will not be responsible for losses arising from circumstances beyond its reasonable control, including courier delays, technical failures, internet disruptions, payment-provider failures or other external events.

Nothing in these Terms is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable law.

19. GOVERNING LAW

These Terms of Service are governed by the laws of India.

Any dispute arising in connection with the use of this website or purchase of products will be subject to the jurisdiction of the competent courts applicable to MOOLVICK's business.

20. POLICY CHANGES

MOOLVICK may update these Terms of Service and other website policies from time to time.

The latest version published on this website will apply to orders placed after the updated policy becomes effective.

21. CONTACT INFORMATION

For questions regarding these Terms of Service or your order:

MOOLVICK
Website: https://moolvick.in
Email: info@moolvick.in