Shipping policy

SHIPPING & DELIVERY POLICY

At MOOLVICK, we aim to provide a smooth and reliable delivery experience across India.

1. SHIPPING AVAILABILITY

We currently ship eligible orders to serviceable locations within India through our logistics partners.

2. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

Any promotional free-shipping offer will be subject to the terms of the relevant offer.

3. ORDER PROCESSING

Orders are generally processed within 2–5 business days after successful order confirmation.

Processing time may be longer during major sale events, festivals, holidays or periods of unusually high order volume.

4. DELIVERY TIME

After dispatch, domestic delivery generally takes approximately 3–10 business days depending on the destination, courier serviceability and other logistical factors.

Delivery timelines are estimates and are not guaranteed.

5. ORDER TRACKING

Once your order is dispatched, tracking information will be shared through the contact details provided at checkout, where supported.

Customers can use the tracking information to monitor shipment progress.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including:

• Full Name
• House/Flat/Building details
• Street/Area
• City
• State
• PIN Code
• Valid mobile number

MOOLVICK may not be responsible for delays or delivery failures caused by incorrect or incomplete information provided by the customer.

7. DELAYED DELIVERY

Delivery may be delayed due to weather, operational disruptions, courier delays, high order volumes, public holidays, natural events or circumstances beyond MOOLVICK's reasonable control.

8. DAMAGED OR TAMPERED PARCEL

If the package appears visibly damaged or tampered with at delivery, customers are advised to notify the delivery partner where possible and contact MOOLVICK Customer Support promptly.

For damaged, incorrect or missing-product complaints, please contact us within 48 hours of delivery with supporting photographs/videos.

9. COD

COD is available only for eligible locations and orders.

MOOLVICK may restrict COD availability based on serviceability, order characteristics, previous order history or other operational/risk-control factors.

10. CONTACT

MOOLVICK Customer Support
Email: info@moolvick.in
Website: https://moolvick.in